hgzy's commitment to responsible gaming
A gaming experience is enjoyable only when it is controlled and responsible. hgzy places the highest importance on your mental and financial wellbeing — because safe play is the best play.
Our responsibility and your protection
hgzy believes that online gaming is a form of entertainment — not a source of income or a solution to financial problems. We have put in place various protective tools and support systems to ensure you always remain in control while playing on our platform.
Responsible gaming means not only protecting yourself, but also thinking about your family and loved ones. If you feel that gaming is having a negative impact on your life, hgzy's support team is always there for you. You can get help at any time through our 24/7 live chat and email support.
On this page you will learn how to set deposit limits, take self-exclusion, use time-out, and identify the signs of problematic gaming. hgzy is always on your side — your safety is our responsibility.
Important: hgzy is for those aged 21 and above only. Minors are not permitted to create accounts or play games. 21+
hgzy's protective tools
By using these tools available on our platform, you can manage your own gaming experience.
Deposit Limit
Set a daily, weekly, or monthly deposit cap. Once a limit is set it takes effect immediately, and a 24-hour waiting period applies before it can be increased.
Session Time Limit
Set a limit on how long you play each session. When the time is up, you will be automatically logged out and notified.
Time-Out Feature
Pause your account for a temporary break ranging from 24 hours to 6 weeks. During this period, logging in or making a deposit will not be possible.
Self-Exclusion
If you need a longer break, you have the option to close your account for 6 months, 1 year, or permanently. During this period, no promotional emails will be sent either.
Reality Check
View a summary of how long you have been playing and how much you have spent at regular intervals. This information helps you make informed decisions.
Minor Protection
Age verification is mandatory to create an account at hgzy. Use parental control software to prevent underage members of your household from accessing this site.
Warning signs of problematic gaming
If any of the following applies to you, please take a break from gaming and seek support.
- You are spending more than your set budget and cannot control it.
- You keep playing to try to recover lost money — known as "chasing losses".
- You are hiding your gaming activities from family or friends.
- You are playing instead of fulfilling work, study, or family responsibilities.
- You feel discomfort, anxiety, or irritability whenever you try to stop gaming.
- You are using money set aside for essential needs — such as rent, your child's education, or food — for gaming.
- Gaming is affecting your sleep, eating, or physical health.
Check yourself
Answer the following questions honestly. If you answer "yes" to most of them, it is time to seek support.
If you answered "yes" to three or more of the questions above, please contact hgzy's support team or set a time-out or self-exclusion on your account.
Control is in your hands
All of these tools are available in detail within your hgzy account settings. If you need assistance, let the support team know.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Reducing the limit is instant, but increasing it is subject to a 24-hour cooling-off period.
Time Limit
Set how long you play in each session. When the time is up, a message will appear and you will be logged out.
Time-Out
Temporarily close your account for anywhere from 24 hours to 6 weeks. No logins or transactions will be possible during this period.
Self-Exclusion
Close your account for 6 months, 1 year, or permanently. Once this decision takes effect, reactivation will not be possible before the exclusion period ends.
Transaction History & Transparency
All your deposits, withdrawals, and game history at hgzy are stored in your account panel. You can view a record of your spending at any time. Ensuring transparency and control is our goal. hgzy's minimum deposit is ৳200 and minimum withdrawal is ৳500 — these limits automatically help protect you from large losses.
Age Policy — 21+
hgzy strictly enforces that only those aged 21 or above may use this platform. Age verification must be completed when creating an account. If we have reason to believe an account holder is a minor, that account will be suspended until verified.
If minors in your household use your device, please use parental control software and do not share your password with anyone after logging in. Keep the automatic logout feature active on your hgzy account.
Registering and playing at hgzy is permitted only for those aged 21 and above. Protecting minors is one of our highest priorities.
Need help? hgzy is always here for you
If gaming feels like it is becoming a problem, do not face it alone. Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Contact us via live chat or email — we will help you make the right decision impartially.
Golden rules of responsible gaming
Set a separate budget for gaming and do not go beyond that limit.
Think of gaming as entertainment — not a way to earn money.
Do not play when you are tired, stressed, or under the influence of alcohol.
Take regular breaks — at least 15 minutes every hour.
Talk openly with family and friends about your gaming habits.
Do not place bigger bets to try to recover lost money — this makes the problem worse.
Frequently asked questions about responsible gaming
Enjoy safely — play responsibly
Log in today for an enjoyable gaming experience at hgzy. Remember, responsible play is the best play.